Returns

Please do get in touch immediately if you have any issues with your order. 

NON-PERSONALISED PRODUCTS

Under the Consumer Contracts Regulations (since June 2014) you have the right to cancel at any time from the moment you place your order, and up to 14 days from the day you receive it. You need to notify us of your wish to cancel within this time period by email. You then have a further 14 days from the date you notify us of your cancellation to return the goods.

Goods must be returned in their original condition and where possible in their original packaging. If the original packaging is not usable then please ensure that the goods are sent in protective packaging to avoid any damage on the return journey. If the goods are not returned in their original, re-sellable condition then the refund will reflect any loss in value.

A refund will only be issued on receipt of the returned goods, so for peace of mind please obtain proof of postage, or ideally return by a Signed For or Tracked service. The buyer is responsible for the return shipping costs.

The return address is: Wordplay Design, 9 Library Mews, Rendlesham, Woodbridge IP12 2BF, UK.

Refunds will be paid within 14 days after returning the goods, or evidence that they were returned and can only be issued to the original payment method.

On the rare occasion that your order may arrive damaged, please don’t destroy or throw away the goods or packaging before you’ve contacted us as this may affect any refund you are entitled to. We will require photographic evidence in order to either replace or refund at our discretion.

PERSONALISED PRODUCTS

In line with the Consumer Contracts Regulations (since June 2014) if an item is personalised or specifically made to order it cannot be returned or refunded unless faulty.

All playing cards and some personalised prints require approval of a proof(s) before printing. Once we have started your artwork, regardless of whether you have seen any proofs, the order will not be refunded in full if you wish to cancel. A partial refund may be given which takes into account the time already spent. Cancellation is not possible after written proof approval.

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